Complaints from phone and internet consumers decreased 16.5% in the last year ending 30 June 2023 but nearly half of complaints are now financially related, according to the Telecommunications Industry Ombudsman’s Annual Report 2022-23.
Internet problems have persisted for telco consumers in the three months to the end of March this year according to the latest quarterly complaints report from the Telecommunications Industry Ombudsman.
The Telecommunications Industry Ombudsman (TIO) received over 3,000 complaints from consumers experiencing financial hardship over the last 12-months to the end of March this year.
Complaints about phone and internet services decreased 33.4% in the last financial year ending 30 June 2022, but despite this poor mobile coverage was the most prominent issue for telco services, according to the latest report from the Telecommunications Industry Ombudsman (TIO).
Ensuring that consumers have reliable access to broadband, mobile and landline services, no matter where they live in Australia, is the focus for the upcoming 2022 Australian Communications Consumer Action Network (ACCAN) conference under the theme Better Basics.
The Board of the Telecommunications Industry Ombudsman has appointed Cynthia Gebert to the role of Ombudsman for a five-year term.
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